JetBlue, in an e-mail to customers, apologized for severe delays following a snow and ice storm in the northeast, specifically in Boston’s Logan Airport.
“We are sorry and embarrassed. But most of all, we are deeply sorry,” said David Neeleman JetBlue’s founder and CEO.
The low-cost air carrier acknowledged many canceled flights, long delays and lost baggage its customers faced in what Neeleman called “the worst operational week in JetBlue’s seven year history.”
Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that we caused. This is especially saddening because JetBlue was founded on the promise of bringing humanity back to air travel and making the experience of flying happier and easier for everyone who chooses to fly with us. We know we failed to deliver on this promise last week.